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In today’s fixed-operations landscape, service retention is no longer optional — it is essential. As new vehicle margins tighten and competition intensifies, the service lane remains the most stable and profitable revenue center inside a dealership. Yet many stores still rely solely on manufacturer-backed pre-paid maintenance programs. While OEM programs provide brand consistency, they often limit flexibility, pricing control, and — most critically — retention. Forward-thinki

In an era defined by margin compression, regulatory complexity, and heightened performance expectations, dealership leaders are taking a harder look at one of their most important strategic relationships: their F&I and reinsurance partner. For decades, many stores have defaulted to working directly with a single large, national administrator — a “big box” solution that bundles products, programs, and infrastructure under one corporate umbrella. While that model offers simplic

Working in finance is not a right. It’s a privilege! Dealers have to create a culture where everyone in the organization understands that finance is a coveted seat. When they have that type of culture, they’re going to automatically get a lift in F&I.  Make sure that you set up a process to optimize talent and profit. If you have a stellar person with a great process, that employee will become a superstar. The most successful dealerships embrace promoting from within and deve